Stride MD Refund Policy

Effective Date: 4/24/2024

Introduction

Stride MD ("Company", "we", "us", or "our") is committed to ensuring the satisfaction of our customers in the delivery of our medication and consultation services. This Refund Policy outlines the circumstances under which refunds may be issued to our customers ("you") and the process for requesting such refunds. By scheduling a consultation or purchasing any medications from Stride MD, you agree to this Refund Policy.

General Conditions

Our primary aim is to ensure that our services and medications meet your health needs and expectations. Due to the nature of our services, we maintain a policy of no refunds once a consultation has been scheduled, with exceptions only for errors attributable to our operations as detailed below.

Consultation Services

• No Refunds: Fees paid for consultation services are non-refundable once an appointment is scheduled, except as detailed in the "Refund Eligibility" section below.
• Rescheduling: If you need to reschedule a consultation, please contact us at least 4 hours before your scheduled appointment time. We will make reasonable efforts to accommodate your request based on provider availability.

Medication Orders

• No Refunds: Due to health and safety regulations, we cannot accept returns or provide refunds for medications once they are shipped, except in the case of errors as described below.
• Damaged or Incorrect Orders: If your medication arrives damaged or if you receive the wrong medication due to an error on our part, please contact us within 3 days of receipt for a replacement or refund.

Refund Eligibility

Refunds may be considered under the following exceptional circumstances:

1. Provider Error: If an error made by our healthcare provider results in the delivery of incorrect medication or dosage, you may be eligible for a refund or a correct replacement.
2. Operational Error: If there is a mistake in the processing of your medication order by our team, such as shipping the wrong product or a damaged item, you may qualify for a refund or replacement.

In such cases, please contact our customer service team at (888) 836-3241 within 7 days of identifying the error with detailed information about the issue and any supporting documentation. We will investigate the matter promptly and, if your claim is validated, process a refund or replacement according to your preference.

Requesting a Refund

1. Contact our Customer Service team at (888) 836-3241
2. Provide your order number and details about the error or issue.
3. Include any supporting documentation, such as photos of damaged items.

Our team will review your request and respond with further instructions within 7 business days.

Refund Processing

Eligible refunds will be processed to the original method of payment within 7 business days of approval. Please note that processing times may vary by financial institution.

Changes to Our Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. Your continued use of our services following any changes signifies your acceptance of our updated Refund Policy.

Contact Us

If you have any questions or concerns regarding our Refund Policy, please contact us at (888) 836-3241.

Thank you for choosing Stride MD for your healthcare needs. We are dedicated to providing you with high-quality care and service.